Shipping Policy

Shipping Destination:

Kiwihawaii ships to most locations worldwide. We primarily focus on the domestic market (USA) and international markets such as Canada, the UK, Australia, and more. However, we are unable to ship to restricted areas due to adverse political situations and/or pandemic conditions.

International Buyers Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from country to country and are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be.

Shipping Times:

We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

To estimate when you can expect your order, please see the time frames below for our most popular products:

• Order Processing Time: 1-2 business days
• Standard Shipping: 20-30 business days
• Express Shipping: 7-15 business days

For deliveries within the USA, shipping times may be 2-3 days faster.

Shipping Fee:

Shipping costs are calculated based on your delivery address, shipping method, and package weight. Typically, standard shipping costs $4.99 and express shipping costs $16.99.

Order Tracking:

• You can track your order in the Order Tracking section on our website by entering your order ID and email address.

• You will receive a tracking number via email once your order has been handed over to the shipping carrier.

Incorrect Addresses:

Please ensure you provide the correct address during checkout. Here’s why:

• If there are any incorrect or missing information in the address that we can detect, we may need to contact you to update the shipping information. This could cause a delay in your order delivery.

• We are not responsible if your order is delivered to an incorrect address or returned to sender. Returned orders will be donated to charity and will not be returned to our warehouse. Please verify your provided shipping address before contacting our customer support team.

• For orders requiring a second shipment due to an incorrect address being provided, we will charge a reshipping fee to resend your order.

• If you contact the final-mile carrier after your order has left our warehouse and request them to forward or redirect your parcel, we will not be held responsible if the parcel is lost, stolen, or damaged.

Delayed Deliveries:

We guarantee to deliver your order within the estimated timeframe for each chosen shipping method. However, delays can occasionally occur due to:

• Peak seasons with high order volumes, resulting in shipping carriers handling a large number of shipments.

• Unforeseen circumstances such as customs procedures, severe weather conditions, or natural disasters.

We appreciate your understanding in these situations. If you require urgent delivery, please contact our customer support team for assistance!