Order Cancellation & Change Policy

Order Cancellation

You can cancel your order by emailing us at [email protected] within 24 hours of placing it. If your cancellation is accepted, you will receive a full refund within 3-5 days.

Please note that we may not be able to cancel orders after the 24-hour window, as the order details might have been sent to our manufacturer for processing and shipment.

We will respond to your request within 24 hours. If we miss your email and you receive your canceled order, Kiwihawaii will issue a full refund once the parcel is returned to us.

For urgent support, please contact Kiwihawaii via our phone number.

Order Changes

Similar to our cancellation policy, if you wish to change the size, color, product type, or delivery address, you must do so within 24 hours. After this period, the order will be processed automatically, and we cannot accommodate any changes.